Warranty

All windows and doors are manufactured to meet or exceed industry standards and Norden Seal Windows warrants its products against any factory defects in materials and during the workmanship process. All hardware and components are covered during the stated period of the product, under normal use and service. All windows and doors limited lifetime Warranty must be registered within 15 days from the completion of the installation date to be valid.

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In case of a warranty request, the company will repair any malfunctions, and if necessary, replace defective parts. Describe your problem in detail and we will get back to you within one hour.

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Norden Seal Windows offers a limited lifetime warranty for windows and this warranty is fully transferable and non-prorated. There is no extra cost for the warranty to be transferred to the next owner if the products are registered and a notification of the transfer from the new owner is submitted to the Norden Seal Windows within 30 days from the purchase date.

White PVC window frames and sashes

All white PVC window frames and sashes against factory defects in materials such as peeling, blistering, flaking, corroding, or fading.

25 years
Hardware

All hardware against factory defects under normal use conditions. Warranty does not cover any hardware that has been improperly used, abused, misused, or in a manner inconsistent with any instructions regarding use of such product.

25 years
Sealed units

All Sealed units against failure and/or factory defect. Defects are considered any loss or damage of the seal between the glass that impacts in the development of moisture between the inner panes of glass or the collection of dust and/or dirt between the inner panes of glass. As per Canadian Glazing Standards Board (CGSB) for glazing quality glass, defects such as bubbles, eyes, crystals and/or scratches are normal and inherent to any manufactured glass product. These minor defects are not warranted.

25 years
Colored PVC windows

All colored PVC windows against defects under normal conditions. Defects are defined as paint peeling, flaking, cracking and major non-uniform discoloration. This warranty does not cover fading or minor colour variations due to exposure to elements, weather or installation environment.

15 years
Paint and coatings on metal cladding

The paint and coatings on metal cladding, Contractor provides a limited warranty for 10 years from the date of manufacture against loss of adhesion, bubbling, cracking, flaking, or chipping. This warranty does not cover fading or minor colour variations due to exposure to elements, weather or installation environment.

10 years
Installation defects
  • Leveled and squared window and door installation
  • Rough opening insulation

While Norden Seal Windows agrees to service products for the indicated period in this warranty, any labour required to replace defective parts will not be covered after a period of two years. Should repairs be necessary which are not the result of defects in workmanship or materials provided by Norden Seal Windows, a reasonable charge will be applied for such repairs and/or inspections.

25 years
Exterior caulking
  • Exterior caulking
  • Aluminum capping

While Norden Seal Windows agrees to service products for the indicated period in this warranty, any labour required to replace defective parts will not be covered after a period of two years. Should repairs be necessary which are not the result of defects in workmanship or materials provided by Norden Seal Windows, a reasonable charge will be applied for such repairs and/or inspections.

15 years
White PVC window frames and sashes

All white PVC window frames and sashes against factory defects in materials such as peeling, blistering, flaking, corroding, or fading.

2 years
Spontaneous Glass Breakage

It applies to sealed glass units installed in windows and patio doors. Laminated glass and special glazings are excluded. (Spontaneous breakage occurs when the glass develops a crack without sign of impact.)

1 years
Screens

Screens are covered for a period of 1 month after the installation, delivery or pick up

1 month
SERVICE REQUEST

MAINTENANCE & CLEANING

The proper care and maintenance of Norden Seal Windows products is important to assuring that products will perform year after year. Norden Seal Windows products are designed to provide you with years of superior performance and comfort with a minimum level of maintenance and care. Periodic inspection, cleaning and maintenance of your products will help prevent costly repairs and will ensure the full effectiveness of your warranty.

Window and Door General Maintenance & Cleaning
Description Every 6 months Annual
Clean Glass Surfaces
Clean Sash Tracks
Clean Exterior Frame and Screens
Hardware Lubrication
Inspection of weatherstripping and gasket sealants

WHAT IS NOT COVERED

In no circumstances does this Warranty require Norden Seal Windows to undertake or effect repairs to or in relation to:

Installation, service, or Products that have not been paid for in full

For the products that were not installed by Norden Seal Windows

Installation or product failure, or loss, due to:

  • Structural settlement or movement, vibration or latent defects of your home and in-home excessive heat or high humidity
  • Structural deficiencies stemming from non-compliance with Municipal Buildings By-Laws, the Building Code, and or the Building Code Regulations
  • Water leakage not caused by installation of the Products by Norden Seal Windows;
  • Acts of God including, without limitation, fire, heavy rainfall/ snowfall, hailstones, ice build-up, floods, falling trees, lightning, or any other Acts of God, war or other violence, any law order or requirement of any governmental agency or authority
  • Accident, misuse, abuse, alterations, improper or insufficient maintenance (in accordance with the manufacturer’s guidelines), or improper handling, operation or cleaning caused by or on behalf of the Purchaser
  • Failure of the Purchaser to utilize proper maintenance, and/ or improper or insufficient maintenance (in accordance with the manufacturer’s guidelines)
  • Normal wear and tear
  • Minor imperfections in glass that does not affect the product’s structural integrity or significantly obscure the vision of same

Size discrepancies that are within the permitted range as prescribed by the CSANorden Seal Windows products that were installed by a third party; and or claims of unsuitable style, operation or design after the installation of the Products ordered according to the Agreement.Routine wear and tear of sweeps, hinges, weather-stripping, corner seal pads, hardware and other componentsWarranty is not covered for the damages caused by using abrasive cleaners.

In the event that the industry and/ or manufacturer alters or otherwise changes their warranty policy, Norden Seal Windows shall change their policies to be in accordance with same as it pertains to the Products and this Warranty herein, and in such case Norden Seal Windows shall not be held accountable or liable.

This Warranty herein may be terminated and become null and void at the sole election of Norden Seal Windows in the event that the Purchaser/ subsequent homeowner commences litigation against Norden Seal without first pursuing the recourse made available under the terms of this Warranty

All doors made by Norden Seal Windows are covered by a manufacturer’s limited warranty guaranteeing they’ll remain free from defects in manufacturing, materials, and workmanship for up to time frames shown below from the delivery and installation date:

Fiberglass slabs
25 years
Steel insulated slabs
10 years
Vinyl Wrapped Components

Use of harsh or abrasive cleaners may harm the surface and will void the warranty

10 years
Wrought iron

Wrought iron + stain glass and commodity glass units.

10 years
Paint or stain
10 years
Triple glass units
5 years
Threshold
1 year

Glass breakage of any kind is not covered by this Warranty Installation of a storm door voids the Warranty.

SERVICE REQUEST

Maintenance & Cleaning

The proper care and maintenance of Norden Seal Windows products is important to assuring that products will perform year after year. Norden Seal Windows products are designed to provide you with years of superior performance and comfort with a minimum level of maintenance and care. Periodic inspection, cleaning and maintenance of your products will help prevent costly repairs and will ensure the full effectiveness of your warranty.

Window and Door General Maintenance & Cleaning
Description Every 6 months Annual
Clean Glass Surfaces
Clean Sash Tracks
Clean Exterior Frame and Screens
Hardware Lubrication
Inspection of weatherstripping and gasket sealants v

WHAT IS NOT COVERED

Common wear (wear and tear) itemsThe warranty does not cover routine and seasonal adjustment of strikers or door sweeps. This warranty does not cover the routine wear of components through normal usage. Common wear items include door sweeps, hinges, weather- stripping, corner seal pads and hardware.

Installation, service, or Products that have not been paid for in full

All product imperfections and/or defectsThe warranty does not cover cracks, scratches, dents, bends, tears and punctures that are reported after a period of 10 days from the day of installation or pickup.

Any and all warranted items are voided if a storm door is installed over the painted/stained door due to excessive heat

Routine or seasonal adjustment of strikers or door sweeps

Installation or product failure, or loss, due to:

  • Routine wear of components such as sweeps, hinges, weather-stripping, corner seal pads, and hardware through normal usage
  • Finish fading due to UV or sunlight, rain or other weather-related exposure, variation of stain absorption due to grain, colour and texture differences
  • Exposure to excessive localized heat, high-moisture environments (including pools, hot tubs and greenhouses)
  • or water leakage
  • Exposure to salt spray and other coastal conditions
  • Acid rain or other corrosive elements
  • Damage or window seal failure caused by a third party, including but not limited to, modifications, alterations, abuse, improper use, vandalism, impact by a foreign object, act of God or nature, fire or other casualty, improper handling, storage or installation
  • Stripped roto gear due to over-tightening of door hardware
  • Faded corner welds on coloured windows
  • Structural settlement, movement or vibration
  • Improperly installed security systems
  • Damage to glass as a result of installations at elevations above 4,000 feet
  • Damage caused by high in-home humidity (condensation, frost and mould)
  • Damage caused by inappropriate finishes, solvents, brick-wash, or cleaning chemicals
  • Mechanical abrasion to finishes
  • Non-factory applied finishes, applied sealants or caulking
  • Door panel, moldings, light rims and frame not properly finished within 30 days of installation
  • Minor imperfections in glass that do not affect the product’s structural integrity or significantly obscure vision (including textures, swirls and air bubbles in decorative glass)
  • Minor variations in glass colour
  • Minor imperfections in the panel and/or frame graining or colour
  • Installation inconsistent with recognized industry standards
  • Product failures outside the warranty period

Incidental or consequential charges, such as, but not limited to labour costs for any purpose, inconvenience, damage or injury to persons or the property, or any other expense Claims of unsuitable style, operation or design after the installation of product ordered according to the signed contract.

All doors made by Norden Seal Windows are covered by a manufacturer’s limited warranty guaranteeing they’ll remain free from defects in manufacturing, materials, and workmanship for up to time frames shown below from the delivery and installation date:

White pvc vinyl components

For a period of twenty five (25) years from the date of purchase, Norden Seal Windows warrants that all white vinyl panel and frame components will be free of any manufacturing defects which include splitting, blistering, peeling, flaking, chipping or corrosion.

25 years
Painted pvc vinyl components

For a period of ten (10) years from the date of purchase, Norden Seal Windows warrants against any splitting, blistering, peeling, flaking, chipping or corrosion of vinyl door components (kits and complete doors) if supplied.

10 years
Insulated sealed units

For a period of twenty (20) years from the date of purchase, Norden Seal Windows warrants that the insulated units will be free of dust coatings or debris between the two sheets of glass or development of condensation, caused by seal failure.

20 years
Hardware

For a period of two (2) year from the date of purchase, warrants against any defective handles, security locks and rollers.

2 years
Mini blinds

For a period of ten (10) years from the date of purchase, Norden Seal Windows warrants that all internal tilt and turn mini blinds will continue to be in good operational condition and free of manufacturing defects and that the sealed unit will be warranted against seal failure for a period of ten (10) years from the date of purchase.

10 year
SERVICE REQUEST

Maintenance & Cleaning

The proper care and maintenance of Norden Seal Windows products is important to assuring that products will perform year after year. Norden Seal Windows products are designed to provide you with years of superior performance and comfort with a minimum level of maintenance and care. Periodic inspection, cleaning and maintenance of your products will help prevent costly repairs and will ensure the full effectiveness of your warranty.

Window and Door General Maintenance & Cleaning
Description Every 6 months Annual
Clean Glass Surfaces
Clean Sash Tracks
Clean Exterior Frame and Screens
Hardware Lubrication
Inspection of weatherstripping and gasket sealants

WHAT IS NOT COVERED

Norden Seal shall not be liable for and this warranty does not apply or extend to all defects or damages as a result of vandalism, abuse, accident, neglect, Acts of God, improper handling, poor installation (including frame not square, twisted, warped toward interior or exterior or bowed), or inappropriate maintenance. This warranty does not apply to defects or damage caused by improper ventilation, heating or condensation due to excess humidity. Painting, coating or varnishing over the Norden Seal doors original finish will not be covered under this warranty along with colour changes due to normal weathering over time. Damage resulting from exposure to corrosive fumes, chemicals or sea salt will not be covered by this warranty. Norden Seal will not be liable for any labour costs and/or transportation costs for any issue not warrantied

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